M365 PRACTITIONER · SMB SPECIALIST

Microsoft 365 done right. Built for SMBs that cannot afford to get it wrong.

Sixteen years in the field. Deployment, security hardening, and operational discipline for small and mid-sized businesses across the US, UK, Australia, and Europe.
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16+

Years in IT

4

Regions served

3

Core services
m365 deployed . secured .

THE PROBLEM

Most M365 deployments break in the same places.

Licenses get assigned. Mailboxes go live. Teams gets rolled out. Then the gaps appear. Guest accounts that never expire. MFA exceptions that became permanent. Audit logs nobody reviews. Conditional Access policies that exist on paper. Global Admin counts that doubled without anyone noticing. These are not edge cases. They are the standard failure points in SMB tenants.

Common failure modes

  • Guest accounts without expiration policies
  • MFA exceptions made permanent
  • Audit logs no one reviews
  • Conditional Access on paper only
  • Unchecked Global Admin sprawl

WHAT I DO

Three services. Practitioner-led. No outsourcing.

Microsoft 365 Deployment & Administration

Tenant setup, migration, licensing optimization, identity configuration, and day-two operations. Built for SMBs running lean IT with zero tolerance for downtime.
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M365 Security Audits & Hardening

Five-area tenant review: Secure Score, risky sign-ins, guest accounts, Global Admin count, Conditional Access. Followed by a remediation plan tied to your business risk.
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M365 Security Audits & Hardening

Migration off legacy stacks. Process redesign around M365 capabilities. Adoption frameworks that survive past the rollout phase.
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WORK EXPERIENCE

Sixteen years across four disciplines.

  • 2009 — 2013 · NETWORK_ENG

    Layer 2 and Layer 3 infrastructure. Routing, switching, firewalls, VPN architecture across SMB and enterprise environments.

  • 2013 — 2017 · TECH_MGMT

    IT operations leadership. Uptime, security posture, vendor management, and team accountability for organizations running mission-critical infrastructure.

  • 2017 — 2021 · IT_CONSULT

    Skills transfer inside client organizations. Building internal capability so the work continues after the engagement ends.

  • 2020 — 2024 · TRAINING

    Skills transfer inside client organizations. Building internal capability so the work continues after the engagement ends.

  • 2022 — PRESENT · M365_PRACTITIONER

    Founder of Panda Informatics. Active M365 Administrator with a US-based managed services firm. Day-to-day tenant operations across multiple client environments.

SELECTED ENGAGEMENTS

Production work, anonymized.

Microsoft 365 deployments, security audits, and transformation projects delivered for SMBs across the US, UK, Australia, and Europe.
DEPLOYMENT
M365 Tenant Migration LEGAL · 40 EMP · UK

M365 Tenant Migration

LEGAL · 40 EMP · UK
SECURITY
Tenant Hardening FINANCIAL · 75 EMP · US

Tenant Hardening

FINANCIAL · 75 EMP · US
TRANSFORMATION
Workspace to M365 PRO SERVICES · 25 EMP · AU

Workspace to M365

PRO SERVICES · 25 EMP · AU
SECURITY
Conditional Access HEALTHCARE · 60 EMP · US

Conditional Access

HEALTHCARE · 60 EMP · US
DEPLOYMENT
Bookings & Teams NON-PROFIT · 18 EMP · EU

Bookings & Teams

NON-PROFIT · 18 EMP · EU
SECURITY
Identity Review CONSULTING · 35 EMP · AU

Identity Review

CONSULTING · 35 EMP · AU
WHAT MY CLIENTS SAY

Field-level feedback.

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John Doe
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Jenna Smith
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Samuel Stevens
 STAY IN TOUCH

Field notes on M365, security, and SMB operations.

One email per month. New posts, frameworks, and patterns from active client work.

 No promotional content. No upsells.

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